Shipping policy
Effective Date: 28/04/2023
Fulfillment Overview
TonicGymPro provides global shipping solutions with a primary focus on customers in the United States and Europe.
Upon order placement, you will receive an order confirmation email confirming receipt. Orders are typically processed within 1 to 2 business days, excluding weekends and public holidays.
Cut-off Time: Orders placed before 11:00 AM GMT (London time) are generally processed the same business day.
Shipping Timeframes
Delivery estimates begin after your order has been processed and dispatched.
Destination | Standard Shipping (Free) | Priority Shipping (with Insurance) |
---|---|---|
United States | 7–12 business days (Free Shipping) | 5–8 business days ($9.99 USD) |
United Kingdom | 7–12 business days (Free Shipping) | 5–8 business days (£9.99 GBP) |
Germany, Austria, Switzerland | 7–12 business days (Free Shipping) | 5–9 business days (€9.99 EUR) |
Other International Locations | 7–12 business days (Free Shipping) | 5–9 business days (varies by region) |
Please note: Delivery times are estimates and may vary based on customs clearance and local courier performance.
Shipping Protection (Optional)
- Optional Shipping Protection: $4.99 USD
For added peace of mind, customers may select Shipping Protection during checkout. This service covers your order against loss, theft, or damage in transit. If declined, TonicGymPro cannot be held responsible for incidents occurring after dispatch.
Logistics & Carriers
We partner with leading international logistics providers to ensure reliable and timely delivery. These may include DHL Express, YunExpress, USPS, UPS, YunExpress, and other reputable last-mile carriers, depending on the shipping destination and order value. Some shipments may require a signature upon delivery.
Tracking & Order Updates
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and instructions to monitor the status of your delivery. If you do not receive tracking information within 7 business days of order confirmation, please contact our support team.
Address Accuracy & Delivery Issues
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. TonicGymPro is not responsible for delivery issues resulting from incorrect addresses. Additional fees may apply if reshipment is necessary due to an address error.
Fraud Screening & Order Validation
We may conduct verification checks to protect against fraudulent transactions. This may include validating payment information, billing and shipping addresses, and identification details. Orders that cannot be verified may be canceled and refunded to the original payment method.
Delays Beyond Our Control
We are not liable for delivery delays resulting from circumstances outside of our control, including but not limited to customs inspections, weather disruptions, labor strikes, pandemic-related restrictions, or courier service interruptions.
Customer Support
For shipping inquiries, order status updates, or delivery concerns, please contact:
E-mail: support@tonicgympro.com
Phone: +86 133 8185 0503
Address: No.75 Wusi Road, Gulou District, Fuzhou, Fujian, 350003, China