FAQs
Q: What payment methods do you accept?
A: We accept all major credit cards and payments made via
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- Visa.
Q: How long does it take to process an order?
A: Orders are processed between 9am and 9pm GMT Monday through Friday, except on holidays. Depending on the order volume, processing can take 1-2 business days.
Q: How long does shipping take?
A: Shipping times vary depending on the shipping option selected at checkout. We offer Free shipping, which takes 7-12 business days for transit. Please note that orders shipped to PO Boxes, APO/FPO/DPO locations, or US territories may take longer than the estimated time.
Q: How can I track my order?
A: Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your order.
Q: What is your return policy?
A: We offer a 30-day return policy for all products that are in new condition and have not been used. Please refer to our return policy page for more information.
Q: What should I do if I receive a damaged product?
A: While we take great care in packaging your order, we cannot be held responsible for any damages that occur during transit. If you receive a damaged package, please file a claim with the shipment carrier and save all packaging materials and damaged goods before filing the claim.
Contact Us:
Address: 6 Jin Ping Xin Yuan, Gu Lou Qu, Fu Zhou Shi, Fu Jian Sheng, China, 350003
E-mail: support@tonicgympro.com
Phone: +86 13381732558
Working Hours: Monday to Friday, 9am to 9pm (GMT)